Terms & Conditions

1. General
This website (www.kimchoo.com) and the online store (www.kimchoo.store) are owned and operated by Kim Choo Kueh Chang Pte Ltd (“Kim Choo”, “we”, “us”, or “our”), a company incorporated in Singapore.

By accessing and using any part of this website, you unconditionally agree and accept to be legally bound by these Terms and Conditions of Use (“Terms”). If you do not agree to these Terms, please do not use this website.

In the event of any violation of these Terms, Kim Choo reserves the right to seek all remedies available under Singapore law and in equity. These Terms apply to all visits to this website, both now and in the future.

Kim Choo reserves the right to update these Terms from time to time at its sole discretion. All changes will be posted on this page with a revised “Last Updated” date. Your continued use of this website after such changes have been posted constitutes your agreement to the updated Terms. We encourage you to review this page periodically.

2. Intellectual Property and Proprietary Rights
All materials on this website — including text, images, graphics, logos, audio clips, and software (“the Contents”) — are protected by copyright, trademark, and other intellectual property laws. All rights, title, and interest in the Contents are owned by, licensed to, or controlled by Kim Choo Kueh Chang Pte Ltd.
Except as expressly permitted below, the Contents of this website shall not be reproduced, republished, uploaded, posted, transmitted, or otherwise distributed in any form without the prior written permission of Kim Choo.

You may view, hyperlink, copy, and distribute Contents found on this website solely for personal, non-commercial, and informational purposes, provided that you:
• Keep intact all accompanying copyright notices and proprietary markings
• Do not modify the Contents in any way
• Do not use the Contents for any commercial purpose without specific prior written consent from Kim Choo

The design, layout, and look-and-feel of this website are protected by intellectual property laws and may not be copied or imitated in whole or in part. No logo, graphic, image, or other asset from this website may be reproduced or transmitted without the prior express written permission of Kim Choo.

3. Online Shopping — Orders and Payment
The following terms apply to purchases made through our online store at www.kimchoo.store.

Order Placement and Confirmation
1. By placing an order, you confirm that you are at least 18 years old and are legally capable of entering into a binding contract.
2. An order placed through our online store constitutes an offer to purchase. Your order is accepted and a binding contract formed only when we send you an order confirmation by email.
3. We reserve the right to decline or cancel any order at our discretion, including where a product is out of stock, where we suspect fraudulent activity, or where an error has occurred in the pricing or description of a product. If we cancel an order after payment has been received, we will issue a full refund.
4. Please ensure that your order details, delivery address, and contact information are accurate before submitting. Kim Choo cannot be held responsible for failed or delayed deliveries arising from inaccurate information provided by the customer.

Pricing and Payment
1. All prices are listed in Singapore Dollars (SGD) and are exclusive of GST. The prevailing GST rate will be applied and shown at checkout before payment is confirmed.
2. We accept payment by the methods listed on the checkout page. Payment must be completed in full before an order is processed.
3. Kim Choo reserves the right to amend prices at any time. Price changes will not affect orders that have already been confirmed.

Delivery
1. Delivery timelines are estimates only and may vary depending on location, demand, and other factors. Kim Choo will endeavour to fulfil orders within the timeframe stated at the time of purchase.
2. Risk of loss and title for items purchased pass to you upon delivery to the address specified in your order.
3. For perishable goods (including kueh, rice dumplings, and other food products), please ensure someone is available to receive the delivery. Kim Choo cannot be held liable for spoilage resulting from failed delivery attempts due to the customer’s unavailability.

4. Returns, Refunds, and Cancellations
Perishable Food Products
As most of our products are perishable food items, we are generally unable to accept returns once goods have been delivered. However, we take food quality seriously. If you receive a product that is:
• Damaged or defective upon delivery
• Incorrect (not matching your order)
• Spoiled or of poor quality upon receipt

please contact us at customerservice@kimchoo.com within 24 hours of receiving your order, with your order number and a photograph of the item. We will assess each case individually and, where appropriate, offer a replacement or refund at our discretion.

Non-Perishable and Gift Items
For non-perishable items (such as merchandise or gift packaging), returns may be accepted within 7 days of delivery, provided the item is in its original, unused condition and original packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly sent.

Order Cancellations
Once an order has been confirmed and is being processed, it may not be possible to cancel it, particularly for perishable items. If you wish to cancel an order, please contact us as soon as possible at customerservice@kimchoo.com or +65 6741 2125. We will do our best to accommodate cancellation requests made before the order has been prepared or dispatched.

5. Workshops and Activities
The following terms apply to bookings for Kim Choo’s workshops, cooking classes, and activities.

Bookings and Payment
1. Workshop places are confirmed upon receipt of full payment. Availability is subject to capacity.
2. Booking fees are non-refundable unless a workshop is cancelled or rescheduled by Kim Choo.

Cancellations and Rescheduling by You
1. Cancellations made more than 7 days before the workshop date may be eligible for a credit note or transfer to another session, at Kim Choo’s discretion.
2. Cancellations made within 7 days of the workshop date are non-refundable.
3. Requests to reschedule must be made at least 48 hours before the session and are subject to availability.

Cancellations by Kim Choo
Kim Choo reserves the right to cancel or reschedule a workshop due to insufficient enrolment, instructor unavailability, or other unforeseen circumstances. In such cases, you will be offered the choice of a full refund, a credit note, or a transfer to another session.

Participation
Participants are responsible for ensuring they have no relevant allergies or dietary restrictions that may affect their participation. Kim Choo cannot be held liable for allergic reactions or adverse effects arising from participation in workshops where this has not been disclosed in advance. Participants are required to follow all safety instructions provided during workshops.

6. Disclaimer of Warranties and Limitation of Liability
The Contents of this website are provided on an “as is” basis without warranties of any kind. To the fullest extent permitted by Singapore law, Kim Choo does not warrant that:
• The Contents are accurate, complete, current, or free from errors or omissions
• The website will be available at all times or free from viruses, malware, or other harmful components
• The results of using this website will meet your requirements

To the fullest extent permitted by law, Kim Choo shall not be liable to you or any third party for any loss, damage, or expense of any kind — whether direct, indirect, incidental, or consequential — arising from:
• Your access to or use of this website
• Any inaccuracy or error in the Contents
• Any interruption, delay, or failure of the website
• Any decision or action taken in reliance on the Contents

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Singapore law, including liability for death or personal injury caused by negligence, or fraud or fraudulent misrepresentation.

7. Indemnity
You agree to indemnify Kim Choo and its officers, employees, and agents, and hold them harmless from any claims, losses, liabilities, costs, and expenses (including reasonable legal costs) arising directly or indirectly from:
• Your access to or use of this website
• Your breach of any of these Terms
• Your infringement of any third party’s rights

8. Third-Party Links
This website may contain links to third-party websites. Kim Choo is not responsible for the content, accuracy, or privacy practices of those websites and does not endorse them. Access to such linked websites is entirely at your own risk.

9. Linking to This Website
You may link to the home page of this website for non-commercial purposes without prior permission, provided that:
• You do so in a way that is fair and legal and does not damage or take advantage of Kim Choo’s reputation
• You do not frame this website on another site
• The link does not suggest any form of endorsement or association by Kim Choo where none exists

Kim Choo reserves the right to withdraw permission to link to this website at any time, and to disable links from websites containing illegal, defamatory, obscene, or otherwise inappropriate content.

10. Prohibited Use
You agree that you will not:
• Use any automated tool (robot, spider, scraper, or similar) to monitor, copy, or harvest data from this website without Kim Choo’s prior written permission
• Interfere with or disrupt the proper functioning of this website
• Impose an unreasonably large load on our servers or infrastructure
• Attempt to gain unauthorised access to any part of this website or its related systems
• Use this website for any unlawful or fraudulent purpose

11. Personal Data
The collection, use, and disclosure of your personal data is governed by our Privacy Statement, which forms part of these Terms and is available at www.kimchoo.com/privacy-statement/. By using this website or making a purchase, you acknowledge that you have read and understood our Privacy Statement.

12. Governing Law and Dispute Resolution
These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of Singapore.
In the event of any dispute arising from or in connection with these Terms or your use of this website, we encourage you to contact us first at customerservice@kimchoo.com so that we can seek to resolve the matter amicably. If a dispute cannot be resolved through direct negotiation, either party may refer the matter to mediation through the Singapore Mediation Centre or to the courts of Singapore, which shall have exclusive jurisdiction.

13. Contact Us
For any enquiries regarding these Terms and Conditions, please contact us at:

Kim Choo Kueh Chang Pte Ltd
111 East Coast Road, Singapore 428800
Email: customerservice@kimchoo.com
Phone: +65 6741 2125

Last Updated on 26 May 2026